Shipping policy

Last updated: July 27, 2026

Order processing

Orders are prepared and shipped from Bend, Oregon. We generally process orders within 2–3 business days, excluding weekends and holidays. During especially busy periods, processing may take a little longer. If there is a significant delay, we will contact you using the information provided with your order.

Shipping rates and delivery estimates

Available shipping methods, rates, and estimated delivery times are shown at checkout. Delivery estimates begin after an order has been processed and are provided by the carrier; they are not guaranteed arrival dates.

Tracking

When your order ships, you will receive a confirmation email with tracking information when tracking is available. Carrier scans can take up to 24 hours to appear.

Shipping addresses

Please review your shipping address before placing your order. If you notice an error, contact us as soon as possible at support@overstorycoffee.com. We cannot guarantee that an address can be changed after fulfillment has started. Additional shipping costs caused by an incorrect or incomplete address may be the customer's responsibility.

Delays, loss, and damage

Once a package is with the carrier, weather, service interruptions, and other events outside our control can affect delivery. If your package appears lost, arrives damaged, or has another delivery problem, contact us through our contact page and include your order number. For damaged deliveries, please contact us within 7 days and include photographs of the package and product so we can help.

Questions

For shipping questions, email support@overstorycoffee.com or use our contact page.