Refund policy

Last updated: July 27, 2026

Coffee and other consumable products

Because coffee is a food product, we do not accept general returns or exchanges for change of mind, taste preference, or products that have been opened.

Damaged, defective, or incorrect orders

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at support@overstorycoffee.com or through our contact page. Please include your order number, a description of the issue, and photographs when relevant.

After reviewing the issue, we may offer a replacement or a refund to the original payment method. If we ask you to return an item because of our error or shipping damage, we will provide return instructions and cover the approved return shipping cost. Please do not send products back without contacting us first.

Order cancellations

If you need to cancel or change an order, contact us as soon as possible. We will do our best to help, but we cannot guarantee changes or cancellation after fulfillment has begun.

Refund timing

When a refund is approved, it is issued to the original payment method. Your bank or card provider may take up to 10 business days to post the refund. Original shipping charges are not refundable unless the refund results from an incorrect or damaged order.

Your rights

Nothing in this policy limits any rights you may have under applicable consumer protection law.